Privacy Policy

Last updated: 16/12/25

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This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our website or services. It applies to all websites, platforms and online services we operate.

We are committed to safeguarding your personal information and complying with all applicable data-protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you do not agree with any part of this Privacy Policy, please discontinue use of our website.

1. Who We Are

Data Controller:
Name: House of Health ltd

Phone Number: 07854985288

E-mail: hello@wearehouseofhealth.co.uk

We determine the purposes and means of processing your personal data.

2. Personal Data We Collect

Depending on how you use our website, we may collect:

Information you provide directly

• Name
  
  
• Email address
  
  
• Telephone number
  
  
• Postal address
  
  
• Booking information
  
  
• Enquiry details submitted via forms or emails
  
  
• Any other information you choose to share with us
  
  

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
  
  
• Device type
  
  
• Browser type and version
  
  
• Pages viewed and time spent
  
  
• Referring website
  
  
• General location (approximate)
  
  
• Server and security logs (IP address, time & activity - collected by default by web servers for security & audit trails)
  
  

This data is typically collected via essential website technologies. Any non-essential tracking (analytics, advertising, embedded services) will be covered in the separate Cookies Policy.

Information from third parties

We may receive information from:

• Payment processors
  
  
• Booking platforms
  
  
• Social media platforms (if you interact with our accounts)
  
  
• Embedded third-party services
  
  
• Marketing tools
  
  
• Public sources (if relevant to your enquiry)
  
  

3. How We Use Your Personal Data

We use personal data only when we have a lawful basis. Your data may be used for:

Providing and managing our services

• Responding to enquiries
  
  
• Handling bookings or purchases
  
  
• Providing customer support
  
  
• Sending essential service messages
  
  

Improving our website and services

• Monitoring website performance
  
  
• Analysing user behaviour (only with consent, via cookie tools)
  
  
• Ensuring security and fraud prevention
  
  

Marketing (only with your consent or legitimate interest)

• Sending newsletters or updates
  
  
• Providing details about services, promotions or events
  You can opt out at any time.
  
  

Legal and regulatory requirements

• Maintaining records
  
  
• Handling complaints or disputes
  
  
• Complying with lawful requests from authorities
  
  

4. Our Legal Bases for Processing

We rely on the following lawful bases under UK GDPR:

• Consent – for marketing communications, non-essential cookies, and any activity where we request your permission.
  
  
• Contract – when processing is necessary to provide services you have requested (e.g. bookings, purchases).
  
  
• Legitimate Interests – for running and improving our website and business, where these interests do not override your rights.
  
  
• Legal Obligation – where we must retain or share data to comply with the law.
  
  

5. How We Share Your Data

We do not sell your personal data.

We may share information with trusted third-party service providers who help us operate our business, such as:

• Website hosting and technical infrastructure providers
  
  
• Payment processors
  
  
• Booking or scheduling platforms
  
  
• Email and marketing platforms
  
  
• IT support and security providers
  
  
• Professional advisers (legal, accounting, etc.)
  
  
• Data Processing Agreements (DPAs)
  
  

These providers only process your data on our instructions and must keep it secure.

In rare cases, we may also share data:

• To comply with a legal obligation
  
  
• To protect the rights, property or safety of our business or others
  
  
• In the event of a business transfer, merger or sale
  
  

6. International Data Transfers

Some service providers may process your data outside the UK/EEA.
Where this occurs, we ensure appropriate safeguards, such as:

• UK adequacy regulations
  
  
• Standard Contractual Clauses
  
  
• Equivalent measures providing lawful protection
  
  

7. How Long We Keep Your Data

We keep your data only for as long as necessary for the purposes it was collected for, including:

• Legal, tax or reporting requirements
  
  
• Managing enquiries or bookings
  
  
• Resolving disputes
  
  

Retention periods may vary depending on the type of data. When information is no longer required, it will be deleted or anonymised.

8. Your Data Protection Rights

You have the following rights under UK GDPR:

• Right to access – request a copy of the personal data we hold
  
  
• Right to rectification – correct inaccurate or incomplete data
  
  
• Right to erasure – request deletion of your data (in certain circumstances)
  
  
• Right to restrict processing – ask us to limit how we use your data
  
  
• Right to data portability – request your data in a usable format
  
  
• Right to object – particularly to direct marketing or processing based on legitimate interests
  
  
• Right to withdraw consent – where processing is based on your consent
  
  
• Rights relating to automated decision-making – we do not carry out automated decisions that have legal or significant effects
  
  

To exercise these rights, contact us at: [contact email].

9. How We Protect Your Data

We take appropriate technical and organisational measures to keep your information secure, including:

• Encrypted connections (HTTPS)
  
  
• Encryption at rest for stored data (we protect your data not just while it’s moving (HTTPS), but also when it’s sitting in our databases)
  
  
• Access controls and authentication
  
  
• Secure data storage
  
  
• Staff training and confidentiality agreements
  
  
• Regular security reviews

However, no online transmission is ever 100% secure, and you share data at your own risk.

10. Links to External Websites

Our website may include links to third-party websites or services.
We are not responsible for their privacy practices, and you should review their own policies before providing personal data.

11. Children’s Privacy

Our services are not directed at children under 13.
We do not knowingly collect data from children. If you believe data has been collected, contact us and we will remove it.

12. Updates to This Privacy Policy

We may update this policy from time to time.
Any significant changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your data is used, please contact us:

Name: House of Health ltd

Phone Number: 07854985288

E-mail: hello@wearehouseofhealth.co.uk

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Cookie Policy

Last updated: 9/12/25

This Cookies Policy explains how we use cookies and similar technologies on our website. It applies to this website and any associated platforms or microsites operated by us.

By continuing to use our website, you consent to the use of non-essential cookies unless you manage your preferences through our cookie banner or browser settings.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site operate, remember your preferences, understand how visitors use the site, and deliver relevant content or advertising.

Cookies may be:

• First-party (set by our website), or
  
  
• Third-party (set by external services such as analytics or media providers).
  
  

Cookies can also be:

• Session cookies (deleted when you close your browser), or
  
  
• Persistent cookies (remain for a set time period or until deleted).
  
  

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function, such as:

• Security and performance features
  
  
• Keeping sessions active
  
  
• Operating shopping baskets or bookings
  
  
• Loading core site features
  
  

These cookies do not require consent as they are essential to deliver a service you have specifically requested (such as securing a booking or maintaining a secure user session).

2.2 Performance and Analytics Cookies

Used to understand how visitors interact with the website, allowing us to improve layout, content, and functionality.

Examples include:

• Google Analytics / GA4
  
  
• Server log analytics
  
  
• Heatmapping or session-tracking tools (e.g., Hotjar, Clarity)
  
  

Data collected may include:

• IP address (masked or anonymised before being processed by the third-party provider)
  
  
• Device and browser type
  
  
• Pages visited and navigation paths
  
  
• Time spent on pages
  
  
• Source of visit (search engine, social media, etc.)
  
  

These cookies require consent.

2.3 Functionality Cookies

These remember your settings and preferences, such as:

• Language choices
  
  
• Location selections
  
  
• Remembering login details (where applicable)
  
  
• Keeping track of items in wishlists or saved content
  
  

These may require consent depending on their function.

2.4 Advertising and Targeting Cookies

These track browsing habits to show ads that are relevant to you across our website or third-party sites.

Examples include:

• Meta/Facebook Pixel
  
  
• Google Ads/DoubleClick
  
  
• LinkedIn Insight Tag
  
  
• TikTok Pixel
  
  
• Programmatic advertising networks
  
  
• Retargeting technologies
  
  

These cookies:

• Measure campaign performance
  
  
• Track conversions (e.g., form submissions or bookings)
  
  
• Build anonymised audiences for remarketing
  
  
• Assist in ad personalisation
  
  

These require explicit consent.

2.5 Third-Party and Embedded Content Cookies

Our website may include content from external providers that set cookies, such as:

• YouTube or Vimeo (embedded video players)
  
  
• Google Maps (location display)
  
  
• Booking and scheduling tools (e.g., Fresha, Timely, Acuity, Calendly)
  
  
• Live chat widgets
  
  
• Social media plugins (Instagram feeds, share buttons, etc.)
  
  

These services may collect:

• Usage data
  
  
• Interaction details
  
  
• Device information
  
  
• Location (approximate)
  
  
• Tracking identifiers for service improvement or advertising
  
  

These require consent unless essential for a function the user has requested.

3. Lawful Basis for Using Cookies

Under GDPR and the UK GDPR, the lawful basis for processing data through cookies is:

• Legitimate Interests: strictly necessary cookies only
  
  
• Consent: analytics, functional, advertising, and third-party cookies
  
  

Consent is obtained via our cookie banner and can be withdrawn at any time.

4. Managing Your Cookie Preferences

4.1 Through Our Cookie Banner

When visiting our website for the first time, you can:

• Accept all cookies
  
  
• Reject all non-essential cookies
  
  
• Customise your preferences
  
  

You can change your preferences at any time by selecting the “Cookie Settings” link or icon, which is available on the loading of our website.

4.2 Through Your Browser

You can also block or delete cookies using your browser settings.

Blocking some cookies may affect the website’s functionality.

5. Third-Party Transfers

Some third-party providers (e.g., Google, Meta) may process data outside the UK or EEA.
Where this occurs, they must comply with relevant data protection requirements, such as:

• Adequacy regulations
  
  
• Standard Contractual Clauses
  
  
• Equivalent safeguards
  
  

You can read each provider’s privacy policy for more details.

6. Cookie Retention Periods

Cookies may be stored for differing amounts of time:

• Session cookies: deleted when you close your browser
  
  
• Persistent cookies: remain for a defined length of time (typically between 30 days and 2 years, depending on the provider)
  
  

A full list of cookies can be provided on request or added as an appendix.

7. Updates to This Cookies Policy

We may update this Cookies Policy from time to time. Any significant changes will be communicated via the website.

8. Contact Us

If you have any questions about how we use cookies, please contact us at:

Name: House of Health ltd

Phone Number: 07854985288

E-mail: hello@wearehouseofhealth.co.uk